Shortened response times in a more autonomous organization

Shortened response times in a more autonomous organization

Our client, a large technology provider for one of Europe’s leading financial institutes, needed to simplify and transform their customer processes in order to deliver more value in a shorter turnaround time.

Our task: enable the client to step away from demand chaos and focus on real value-add again!

  • > 60 processes simplified, > 25 departments trained
  • Set-up of a best practice knowledge framework
  • Training of green-belts in every department
  • Design of API processes
  • Coaching & support in the setup of the Agile transformation

“financial institutions trying to perform in a similar mindset as innovators often find siloed, risk-averse cultures standing in the way”